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For business

Infrastructure your business can be held together by

From a four-person studio to a multi-branch enterprise, ICON delivers the connectivity, cloud and voice layer underneath your operation — with the SLA and the account team to match.

Written SLA

Uptime, MTTR and escalation path committed on paper, with service credits when we miss.

Named account team

One account manager and one senior engineer who know your topology by heart.

24/7 NOC escalation

Priority queue straight to a duty engineer — no tier-one script, no hold music.

Redundancy by design

Diverse upstream IIGs, protected rings and optional dual last-mile per site.

Capabilities

Four pillars, one accountable provider

Every layer below is built and operated by ICON. When something breaks, there is nobody for us to point at — which is rather the point.

Corporate Internet

Dedicated, non-contended bandwidth with a written SLA and a mean-time-to-repair you can hold us to. Delivered over protected fiber, with an optional diverse second path for sites that cannot go dark.

  • 1:1 dedicated bandwidth, 10 Mbps to 10 Gbps
  • 99.9%–99.99% uptime SLA with credits
  • Automatic failover to a diverse fiber route
  • /29 to /28 public IP blocks and BGP support
  • Real-time bandwidth graphs in your portal

Data Connectivity

Private layer-2 and layer-3 transport between your offices, factories, warehouses and disaster-recovery site — traffic that never touches the public internet.

  • Point-to-point and point-to-multipoint circuits
  • MPLS VPN with QoS classes for voice and ERP
  • Nationwide inter-district transmission
  • Managed CPE, monitored 24/7 from our NOC
  • Last-mile diversity on critical links

Cloud & Co-location

Compute and rack space inside carrier-neutral Tier-3 facilities in Bangladesh — low latency to your users, and your data stays in the country.

  • Virtual servers on NVMe with hourly snapshots
  • Quarter, half and full rack co-location
  • N+1 power, precision cooling, biometric access
  • Managed backup and disaster recovery
  • Direct cross-connect to ICON transit

Voice & Contact Centre

SIP trunks, IP-PBX and a full contact-centre stack from the same provider that carries your data — so voice quality is engineered, not hoped for.

  • SIP trunking with elastic channel counts
  • Short code and toll-free number provisioning
  • Cloud, hosted or on-premise IP-PBX
  • Predictive dialler with CRM integration
  • Call recording, CDR and live wallboards
Business packages

Starting points, not straitjackets

These are our standard tiers. Anything about them — bandwidth, ratio, IP allocation, SLA — can be tailored to your site.

SME Starter

50 Mbps

৳3,500/month

Contention
1:4 shared
IP address
1 static real IP
SLA
99.5% uptime
Support
Business-hours priority

Small offices, retail outlets and clinics up to 15 staff

Enquire
Popular

SME Pro

100 Mbps

৳6,500/month

Contention
1:2 shared
IP address
1 static real IP
SLA
99.7% uptime
Support
24/7 hotline + on-site

Growing teams running cloud apps, VoIP and CCTV

Enquire

Corporate Dedicated

100 Mbps

৳18,000/month

Contention
1:1 dedicated
IP address
/29 IP block
SLA
99.9% uptime, 4h MTTR
Support
Named account manager

Head offices, banks and BPOs that cannot tolerate contention

Enquire

Enterprise Custom

1 Gbps+

Custom quote

Contention
1:1 dedicated + redundant path
IP address
/28 block or larger
SLA
99.99% uptime, 2h MTTR
Support
Dedicated NOC engineer

Multi-branch enterprises, data centres and carriers

Talk to us

Prices exclude VAT and are indicative for standard Dhaka metro delivery. Final pricing depends on site survey, distance and redundancy requirements.

Let's design your network.

Send us your site list and requirements. Our solutions team will come back with a topology, a bandwidth plan and firm pricing.

Sales enquiries: 01922 101 002 · sales@icon-infotech.net