One of Bangladesh's largest data & internet service providers
iTALK is ICON's IP telephony platform — SIP trunks, short codes, toll-free numbers, cloud PBX and contact-centre tooling. Because the voice and the transport come from the same provider, call quality is engineered rather than hoped for.
G.711 / G.729
Codec support
< 1%
Target packet loss
Elastic
Concurrent channels
24/7
Voice NOC coverage
Take one, or stack all four into a single deployment managed by the same engineers.
Replace copper PRI lines with elastic SIP channels that scale up for a campaign and back down afterwards.
Memorable numbers your customers actually dial — provisioned and routed onto your platform or ours.
A full phone system with no hardware in your office — or on your rack if you prefer to keep it in-house.
Inbound, outbound and blended operations with the dialler, agent desktop and reporting your supervisors need.
Hundreds of concurrent seats, predictive dialling and per-agent reporting.
Recorded lines, short codes for customer service and strict compliance trails.
Order-confirmation calling at volume with CRM-linked click-to-dial.
Appointment IVR, department routing and after-hours overflow to mobile.
Replacing ageing PABX hardware with extensions that follow staff anywhere.
Toll-free helplines with queue management and multilingual IVR menus.
Our voice engineers are happy to go deeper on codecs, topology or integration — just ask.
In most cases, yes. If your PBX speaks SIP — Asterisk, FreePBX, Issabel, 3CX, Grandstream, Yeastar or any standards-compliant platform — we hand you trunk credentials and you are calling the same day. Legacy TDM systems need a small gateway, which we can supply and configure.
Voice rides the same fiber we own, and we tag it into a prioritised QoS class ahead of your general internet traffic. On dedicated corporate links we reserve bandwidth per channel, so a large download can never degrade a live call.
Channel counts are a software change on our side. Give the account team notice and additional concurrent channels are typically live within one business day — useful when a campaign or a seasonal peak arrives.
We supply and configure IP desk phones, DECT handsets and agent headsets, or you can bring your own. Softphones for Windows, macOS, Android and iOS are included at no extra cost.
Call recording, CDR access and standard reporting are included on all iTALK contact-centre deployments. Recordings are retained for an agreed period and can be exported or pushed to your own storage.
We will set up a trial trunk against your existing PBX, or spin up a hosted extension set, so you can judge the call quality yourself.
Sales enquiries: 01922 101 002 · sales@icon-infotech.net
