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Services

Nine services, built to work together

ICON started as an internet provider and grew into the infrastructure layer underneath our clients' businesses — connectivity, voice, cloud and the software that ties them together.

Discuss your requirementBusiness solutions
Internet ConnectivityData ConnectivityIP Telephony — iTALKIP-PBX SolutionsCall Center SolutionsCloud & Co-locationSoftware & App DevelopmentEnterprise E-mailBulk SMS Gateway

Internet Connectivity

Shared and dedicated bandwidth delivered over ICON's own optical network, with contention ratios and SLAs matched to how critical your connection is.

Enquire about Internet Connectivity
  • Home fiber from 30 Mbps to 300 Mbps
  • Dedicated 1:1 corporate links with SLA
  • Redundant last-mile options for critical sites
  • Real IP and IP-block allocation

Data Connectivity

Link your head office, branches, factories and DR site over a private layer-2 or layer-3 network that never touches the public internet.

Enquire about Data Connectivity
  • Point-to-point and point-to-multipoint circuits
  • MPLS VPN with QoS classes
  • Nationwide inter-district transmission
  • Managed CPE and 24/7 monitoring

IP Telephony — iTALK

Carrier-grade voice riding on ICON's network: SIP trunks, short codes, toll-free numbers and least-cost routing for high-volume callers.

Enquire about IP Telephony — iTALK
  • SIP trunking with elastic channels
  • Short code and toll-free provisioning
  • IVR, call recording and CDR reporting
  • Least-cost routing for outbound campaigns

IP-PBX Solutions

Replace legacy PABX hardware with a software PBX you can scale by the extension — hosted in our cloud or installed in your rack.

Enquire about IP-PBX Solutions
  • Cloud-based, hosted and on-premise models
  • Unlimited internal extensions
  • Auto-attendant, queues and voicemail-to-email
  • Softphone, desk phone and mobile apps

Call Center Solutions

A complete contact-centre stack — predictive dialler, agent desktop, supervisor wallboards and CRM integration — deployed and supported by our team.

Enquire about Call Center Solutions
  • Inbound, outbound and blended campaigns
  • Predictive and progressive dialling
  • Live monitoring, whisper and barge-in
  • CRM and ticketing system integration

Cloud & Co-location

Run your workloads close to your users on locally hosted compute, or place your own hardware in our carrier-neutral co-location space.

Enquire about Cloud & Co-location
  • Virtual private servers with NVMe storage
  • Quarter, half and full rack co-location
  • Redundant power and precision cooling
  • Managed backup and disaster recovery

Software & App Development

Our engineering team designs and ships business software — from customer portals and ERPs to iOS and Android apps.

Enquire about Software & App Development
  • Corporate websites and customer portals
  • iOS and Android application development
  • ERP, CRM and billing system integration
  • API development and systems integration

Enterprise E-mail

Professional mailboxes on your own domain, with anti-spam, anti-virus, archiving and full webmail plus mobile sync.

Enquire about Enterprise E-mail
  • Mailboxes on your own domain
  • Anti-spam and anti-virus filtering
  • IMAP, POP3, ActiveSync and webmail
  • Retention, archiving and audit trails

Bulk SMS Gateway

Reach customers instantly through a high-throughput SMS gateway with all operators covered and a REST API for your applications.

Enquire about Bulk SMS Gateway
  • Masking and non-masking sender IDs
  • Transactional OTP with priority routing
  • REST API and SMPP connectivity
  • Delivery reports and campaign analytics
How we engage

From first call to live service

A predictable four-step path, whether you are buying one broadband line or a nationwide MPLS network.

01

Discovery

We map what you have, what breaks, and what the business actually needs from the network.

02

Design & survey

Our engineers survey each site, then hand you a topology, bandwidth plan and firm pricing.

03

Deployment

Fiber, CPE and configuration delivered to an agreed schedule, tested before handover.

04

Operate & review

24/7 monitoring, monthly performance reports and a quarterly review with your account team.

Tell us what you're trying to solve.

Whether it is a slow branch link, a phone system past its life, or servers you would rather not host abroad — our solutions team will map out the options.

Contact our team09644 444 444

Sales enquiries: 01922 101 002 · sales@icon-infotech.net