One of Bangladesh's largest data & internet service providers
Most problems are solved on the first call. Try the checks below if you like, but you never have to earn the right to speak to an engineer — the hotline is open right now.
Run through these before calling and you will often find the answer — or at least be able to tell us exactly what is wrong.
Bills are issued at the start of each cycle and are payable through any of the channels below. Your invoice history is always available in the self-care portal.
bKash
Merchant payment
Nagad
Merchant payment
Rocket
Bill pay
Visa / Mastercard
Portal or IVR
Internet banking
All major banks
Bank deposit
Cash or cheque
We operate on tariffs approved by the Bangladesh Telecommunication Regulatory Commission. All prices include 5% VAT.
| Package | Speed | Monthly (incl. VAT) |
|---|---|---|
| Welcoming | 30 Mbps | ৳500 |
| Committed | 40 Mbps | ৳600 |
| Inspired | 50 Mbps | ৳700 |
| Reliable | 60 Mbps | ৳800 |
| Powerful | 100 Mbps | ৳1,000 |
| Passionate | 120 Mbps | ৳1,200 |
| Trustworthy | 150 Mbps | ৳1,500 |
| Dedicated | 200 Mbps | ৳2,000 |
| Excellent | 250 Mbps | ৳2,500 |
| Dynamic | 300 Mbps | ৳3,000 |
Business and dedicated bandwidth tariffs are quoted per site after survey. Contact sales for a formal quotation.
Our fiber footprint spans Dhaka, Chattogram, Sylhet, Khulna, Rajshahi, Barishal, Rangpur and Mymensingh, with nationwide reach for corporate data circuits. Availability depends on your exact address, so run the coverage check or call our hotline and we will confirm within minutes.
Where fiber already passes your building, activation typically completes within 24 to 48 hours of your application being approved. If new drop cable or a splice is needed, our survey team gives you a firm date — usually inside five working days.
The installation charge depends on your package and the drop-fiber distance, and is confirmed in writing after the free site survey — before you commit to anything. It covers the drop fiber, optical terminal, splicing and configuration.
Yes. There is no fair usage policy, no data cap and no post-quota throttling on any ICON home package. Your advertised speed is what you get, at every hour of the day.
You can bring your own router, buy one from us at cost, or take a managed dual-band unit bundled into your monthly bill. Managed routers are configured, firmware-maintained and replaced free of charge if they fail.
Yes. A static real IP is available on any home package for BDT 299 per month, and is included on SME and corporate plans. Larger /29 and /28 blocks are available for businesses that need them.
Pay through bKash, Nagad, Rocket, any Visa or Mastercard, internet banking, or a direct bank deposit. You can also pay in the ICON self-care portal, which stores your invoice history and payment receipts.
Anytime. Upgrades apply immediately with the difference pro-rated onto your current invoice. Downgrades take effect from your next billing cycle, and neither carries a change fee.
Call 09644 444 444 at any hour and you will reach an engineer, not a queue. Most faults are resolved remotely in minutes; if a site visit is needed, our field team is dispatched the same day at no charge.
Yes. Give us a few days' notice and we will shift your connection for a BDT 1,000 relocation fee, provided the new address is inside our coverage area. Your package and billing cycle carry over unchanged.
Service terms. Packages are billed monthly in advance on approved BTRC tariffs. There is no minimum contract period on home packages, and no penalty for cancellation — you simply settle the current cycle and return any managed equipment.
Privacy. We collect only the information needed to provision, support and bill your connection. We do not sell customer data to third parties. Traffic logs are retained solely as required by our licence conditions.
Acceptable use. The connection may not be used to attack or gain unauthorised access to other systems, to send unsolicited bulk mail, to resell bandwidth without written agreement, or for any activity unlawful under Bangladeshi law.
Fair service. There is no fair usage policy or data cap on home packages. We do apply network-level protections against attack traffic, and we may temporarily restrict a connection that is compromised — after trying to reach you first.
Read the full Terms of Service →Read the Privacy Policy →
For a copy of your signed service agreement, email support@icon-infotech.net.
Our hotline is answered by engineers who can see your line status in real time — no scripts, no transfers between departments.
Sales enquiries: 01922 101 002 · sales@icon-infotech.net
